Returns

At NANOBIONIC, customer satisfaction is always our top priority

Our dedicated Quality Control and Quality Assurance teams inspect your items prior to shipment. Our product quality is guaranteed. However, you must carefully and accurately check your size and accurately before purchasing. Please refer to the size charts on the product page. If you are not satisfied with items you receive, we can easily arrange an exchange or refund for you. refund for you. We are here to help! Please contact our Support Team if you have any problems with your order!

Returns:

• Customers can contact us within 14 days of receiving your item. If you have a defective or damaged item, received the wrong size or wrong product, please contact us immediately at info@nanobionic.de.

Right of withdrawal:

• If you are a consumer (i.e., a natural person who places the order for a purpose which can neither be attributed to your commercial or independent professional activity), you are entitled to a right of withdrawal in accordance with the statutory provisions.
• If you make use of your right of withdrawal as a consumer, you have to bear the regular costs of the return. costs of the return shipment.
  
• In all other respects the regulations apply to the right of revocation, which are reproduced in detail in the following 

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons. revoke this contract. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the named third party, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must notify us (OHA Apparel Germany GmbH, Hohe-Kreuz-. Straße 38, 96049 Bamberg, Tel.: +49 (0) 951-29951960, E-Mail: info@nanobionic.de) by means of a (e.g. a letter sent by post or an e-mail) about your decision to revoke this contract. decision to revoke this contract. You can use the attached sample
cancellation form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we will return to you all payments we have received from you, including including the delivery costs (with the exception of the additional costs resulting from the fact that you have that you have chosen a type of delivery other than the most favorable standard delivery offered by us) and standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which the day on which we receive the notification of your revocation of this contract. has been received. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be held liable for any In no case will you be charged for this repayment. We may refuse the repayment until we have received the goods back or until you have provided or until you have provided proof that you have returned the goods, whichever is the earlier. earlier point in time. You shall return the goods without undue delay and in any case no later than within fourteen days from the day the day on which you notify us of the revocation of this contract. handed over. The deadline is met if you send the goods before the expiry of the period of fourteen days. dispatch. You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to an inspection the condition, properties and functioning of the goods is not necessary handling with them. necessary to test the quality, properties and functioning of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back. it back.)

• To [here the name, address and e-mail address of the entrepreneur by the entrepreneur]:
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of consumer(s) (only in case of paper communication)
• Date(s)
• (*) Delete where not applicable.

– End of cancellation policy – 

Refund:

• If the customer requests a refund, we will refund the original product cost of the returned item within 14 days. All shipping costs for returning the item and the original shipping costs will not be refunded.

Please contact info@nanobionic.de for further assistance. We will do our best to help you and reply all messages within 24 hours.